Refund Policy
Last updated: August 2026
Important: DAWN Government Transactions Center acts as a facilitator for UAE government transactions. Our refund policy covers DAWN's professional service fees only. Government fees, authority charges, and third-party costs paid to government entities are non-refundable once submitted, as these are outside DAWN's control.
1. Scope of This Policy
This policy applies to professional service fees charged by DAWN Government Transactions Center for the processing and facilitation of government transactions and business services. It does not apply to government fees, authority charges, visa fees, or any amounts paid directly to or on behalf of UAE government entities.
2. Cancellation Before Service Commencement
If you cancel your service request before DAWN has commenced processing — meaning before any documents have been submitted to a government authority on your behalf — you may be eligible for a refund of DAWN's professional service fee, less any administrative costs already incurred. Cancellation requests must be submitted in writing to [email protected].
3. Cancellation After Service Commencement
Once DAWN has commenced processing your request — including submission of documents to any government authority — DAWN's professional service fee is generally non-refundable, as work has been performed on your behalf. Each case will be assessed individually, and partial refunds may be considered at DAWN's discretion depending on the stage of processing.
4. Government Authority Rejections
In the event that a government authority rejects or declines your application, DAWN's professional service fee is not automatically refundable, as the service was performed. However, DAWN will work with you to understand the reason for rejection and advise on next steps. Government fees paid to authorities are non-refundable by DAWN, as these are remitted directly to the relevant authority.
5. Service Errors by DAWN
If a rejection or delay is directly caused by an error on DAWN's part — such as submission of incorrect information provided by DAWN — we will rectify the matter at no additional charge. In such cases, a full or partial refund of DAWN's professional service fee may be offered at our discretion.
6. Non-Refundable Items
The following are non-refundable under all circumstances:
- Government fees, authority charges, and visa fees paid to UAE government entities.
- Third-party costs incurred on your behalf (e.g., medical examination fees, typing fees).
- Fees for services already fully completed and delivered.
- Fees for services where the client provided inaccurate, incomplete, or fraudulent information.
7. Refund Process
Approved refunds will be processed within 7–14 business days of confirmation. Refunds will be issued via the original payment method where possible. DAWN reserves the right to deduct any bank charges or transaction fees from the refund amount.
8. How to Request a Refund
To request a refund or discuss a cancellation, please contact us with:
- Your full name and contact details.
- The service for which you are requesting a refund.
- The reason for your refund request.
- Proof of payment.
9. Contact
DAWN Government Transactions Center
Dragon Mart 2, Ground Floor, GC-73, Dubai, UAE
Email: [email protected]
Mobile: +971 52 609 1818
Landline: +971 4 575 7833